Shipping policy
Thank you for shopping with Valora. Please review our shipping policy below to understand how your order will be processed and delivered.
Order Processing Time
Orders are processed within [1–3 business days] after payment is received. Processing times do not include weekends or holidays.
During high-volume periods, drops, or promotions, processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping costs are calculated and displayed at checkout.
Estimated delivery times (after processing):
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Premade: 5-7 day shipping
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Preorder: 3-5 week shipping
Delivery times are estimates and are not guaranteed.
International Shipping
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our shipping rates.
Customs processing may cause delays that are outside of our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
Valora is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.
Lost or Stolen Packages
Valora is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your order appears to be lost in transit, please contact us at valora.official5@gmail.com and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is correct before completing checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned orders due to incorrect addresses may require an additional shipping fee to be reshipped.
Contact Us
If you have any questions about our shipping policy, please contact us at:
📧 valora.official5@gmail.com